10.20.060 Delinquent charges – Appeal procedures – Termination of service.
If payment has not been made before delinquency as set forth in Section 10.20.050 of this Chapter, the city shall take the following steps to notify the user and if necessary terminate sewer service by shutting off water service to any delinquent user:
(1) On or about the tenth day following the date of delinquency, the finance department shall give notice reasonably calculated under all the circumstances to apprise the user that:
(a) the user is delinquent in payments;
(b) water service will be shut off if the user is still delinquent in payment of sewer charges thirty days after the date of delinquency;
(c) the user has the right to protest the billing and appeal the amount due to the finance director;
(d) if the user does not request a hearing within thirty days following the date of delinquency and does not pay the delinquent amount or amounts due in full within this same period or any extensions thereof resulting pursuant to the provisions of 10.20.060(3) the sewer service will be terminated by shutting off water service to that user.
(2) If the user requests a hearing on the amount due, a hearing must be held, and the user given an opportunity to be heard. The finance director must thereafter determine the amount due and owing and inform the user.
(3) The user shall be given ten days to pay the amount determined by the finance director to be owing. If the amount owing has not been paid within ten days, sewer service may be shut off by shutting off water service.
(4) Water service shall be restored if full payment of all amounts owing plus a turn-on charge as authorized in Section 10A.35.040(1) is made.
(5) If water service is to be cut off from a known rental unit where the tenant is not the person or entity responsible for paying for sewer use or sewer charges as shown on the records of the city finance department then, prior to termination of service for nonpayment and after the city has satisfied the procedures of this Section 10.20.060, the city shall place upon the premises at least five days prior to the scheduled cutoff of service such notice as is reasonably calculated to inform the tenant or tenants of the proposed cutoff of service.
(6) The city of Pullman or any of its officers or employees shall not be liable for any damages that may occur because of water service being cut off pursuant to the provisions of this Chapter. (Ord. 89-6 §1, 1989; Ord. 86-27 §3, 1986; Ord. 85-27 §1, 1985; Ord. 81-55 §2, 1981; Ord. 79-74 §6, 1979).