(1) Rates. Taxicab Drivers shall prominently post rates in each vehicle and charge accordingly. Drivers who solely operate as TNC Drivers are exempt from this requirement. The TNC’s software application or website shall display for the passenger the applicable rates being charged and the option to receive an estimated fare before the passenger enters the TNC Vehicle.

(2) Records. TNCs and Taxicab Companies shall maintain the individual records of all trips made by all drivers for at least one year from the date each trip was provided.

(3) Driver Information. Taxicab Drivers shall have a document containing their name, photograph, driver’s license number, and company worked for clearly posted in any Taxicab being operated by the driver. The TNC’s software application or website shall display for the passenger the first name and photograph of the TNC Driver.

(4) Marking of Vehicles. All Taxicabs shall be clearly marked as such and shall include the Taxicab Company name, phone number, and a vehicle identification number in plain sight. The company name and vehicle identification number shall use letters and numbers a minimum of four (4) inches in height with width proportional. The Taxicab Company phone number shall use numerals a minimum of two and one half (2.5) inches in height with the width proportional. While in service in the City, each TNC Vehicle shall display trade dress or marks visible from a distance of at least fifty (50) feet and which clearly associate the vehicle with the TNC. The TNC’s software application or website shall display for the passenger the make, model, and license plate number of the TNC Vehicle.

(5) Method of Soliciting Rides. Only Taxicab Drivers are permitted to solicit or accept street hails. TNC Drivers shall accept only rides arranged through a TNC’s digital network and shall not solicit or accept street hails.

(6) Receipts. Whenever demanded by the passenger, the driver of a Taxicab or TNC Vehicle shall deliver to the person paying for the hiring of said vehicle, at the time of such payment, a receipt therefor either in hard copy or electronically in legible printing or writing. This receipt shall contain the name of the Taxicab Company or TNC and its address, the name of the driver, itemization of the charges made, the total amount paid, and the date of payment.

(7) Zero Tolerance. TNCs and taxicab companies shall implement a zero tolerance policy on the use of drugs or alcohol applicable to all Taxicab Drivers and any TNC Drivers on a TNC’s digital network. Taxicab companies and TNCs shall provide notice of the zero tolerance policy on their website, if they have one, as well as the procedures to report a complaint about a driver with whom the passenger was matched and for whom the passenger reasonably suspects was under the influence of drugs or alcohol during the course of the ride. If a Taxicab Company or TNC does not have a website, they must clearly post the zero tolerance policy and procedures to report a complaint in all Taxicabs or TNC Vehicles owned or operated by the company and its drivers. Taxicab companies and TNCs shall immediately suspend a driver upon receipt of a passenger complaint alleging a violation of the zero tolerance policy. The suspension shall last the duration of the investigation. (Ord. 17-10 §9, 2017).