10A.35.030 Delinquent User Charges – Appeal Procedures – Termination of Service – Turn-on Charge.
(1) If payment has not been made before delinquency as set forth in 10A.35.020(2), the City shall take the following steps to notify the user of the delinquency and that, if necessary, water service will be terminated by shutting off water service to the user whose account is delinquent.
(a) On or about the tenth day following the date of delinquency, the Finance Department shall give notice reasonably calculated under all the circumstances to apprise the user that:
(i) the user's account is delinquent;
(ii) water service will be shut off if the user's account is still delinquent thirty days after the date of delinquency;
(iii) the user has the right to protest the billing and appeal the amount due to the Finance Director;
(iv) if the user does not request a hearing within thirty days following the date of delinquency and does not pay the delinquent amount and any other amounts then due in full within this same period or any extensions thereof resulting pursuant to the provisions of 10A.35.030(3) the user's water service will be terminated by shutting off that water service.
(b) The term “notice reasonably calculated under all the circumstances to apprise the user” as used in 10A.35.030(1)(a) includes at the minimum, written notice to the user and the customer if the customer is not the user and the customer has informed the City Finance Department that the Customer desires to receive such notice. In addition, the City shall place upon the premises of the user at least five days prior to the scheduled cutoff of service, a notice which informs the user of the scheduled cutoff of service and of the opportunity to protest the cutoff in a meaningful manner. (Ord. 88-23 §42, 1988).